Polityka wysyłki

SHIPPING POLICY

OVERVIEW At StarGater, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines our shipping procedures, estimated delivery times, costs, and other related details. By placing an order on our website, you agree to the terms outlined in this policy.

SECTION 1 - PROCESSING TIME

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • Processing times may vary during high-demand periods, sales, or holiday seasons.

  • If there is any delay in order processing due to unforeseen circumstances, we will notify you via email.

SECTION 2 - SHIPPING RATES AND DELIVERY TIMES Shipping costs are calculated at checkout based on the delivery address, weight, and dimensions of the package. Below are our estimated delivery times:

Domestic Shipping (Poland):

  • Standard Shipping: 2-5 business days

  • Express Shipping: 1-2 business days

International Shipping:

  • Standard International Shipping: 5-15 business days

  • Express International Shipping: 3-7 business days

Please note: Delivery times are estimates and may be subject to unforeseen delays, including customs processing for international orders.

SECTION 3 - SHIPPING METHODS We partner with reputable carriers such as:

  • Poczta Polska

  • DPD

  • DHL

  • UPS

  • FedEx (for select destinations)

Customers will receive a tracking number once their order has been shipped.

SECTION 4 - INTERNATIONAL SHIPPING

  • We offer international shipping to most countries worldwide.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.

  • Customs procedures may cause delays beyond our control, and StarGater is not liable for such delays.

SECTION 5 - ORDER TRACKING

  • Once an order has been shipped, customers will receive an email with tracking information.

  • Tracking updates may take up to 48 hours to reflect in the carrier's system.

  • If you do not receive tracking information within the expected processing time, please contact us at info@stargater.net.

SECTION 6 - ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES

  • Customers are responsible for ensuring their shipping address is correct at checkout.

  • If an incorrect address is provided, StarGater is not liable for lost packages.

  • If a package is returned due to an incorrect or undeliverable address, customers may be required to pay additional shipping fees to reship the order.

SECTION 7 - LOST OR DAMAGED PACKAGES

  • StarGater is not responsible for lost or stolen packages once they have been marked as delivered.

  • If your package is lost in transit, please contact the carrier with your tracking number to initiate a claim.

  • For damaged items, please email us at info@stargater.net within 48 hours of receiving your package with photos of the damage to request a resolution.

SECTION 8 - SHIPPING RESTRICTIONS

  • We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO) in certain cases, depending on the carrier.

  • Certain restricted items may not be eligible for international shipping due to customs regulations.

  • If an order cannot be shipped due to restrictions, we will notify you and process a refund if necessary.

SECTION 9 - CHANGES TO THIS POLICY StarGater reserves the right to modify or update this Shipping Policy at any time. Changes will take effect immediately upon being posted on our website. We encourage customers to review this policy periodically.

SECTION 10 - CONTACT INFORMATION For any shipping-related inquiries, please contact us at:

StarGater
70-781 Szczecin, Poland
Email: info@stargater.net